All yours

At Ljubljana Jože Pučnik Airport, Slovenia's central air hub, passengers are greeted by a space after security checks where the main and practically only stop for refreshments and last-minute shopping is the "All yours" café. Its strategic location gives it a monopoly position, as passengers waiting to board have no other choice. Despite the fact that it presents itself on its website as a concept entirely dedicated to travelers, offering everything from classic duty-free products to a full catering experience, customer experiences are often in complete contrast to this image. The very low average rating of 1.9 out of 5 speaks eloquently of the deep and systemic dissatisfaction of visitors.

Questionable quality of offer and astronomical prices

One of the most exposed criticisms concerns the prices of food and drinks. Visitors are aware that prices at airports are generally higher, but many believe that "All yours" exploits this fact to the extreme. The example of a cappuccino is mentioned, which is said to be the smallest compared to other European airports, but reaches a price of €4.60. Even an American doughnut for €4.20 seems excessive to many. Such prices create the feeling that it is a shameless exploitation of trapped passengers, which leaves a bitter taste even before the first sip or bite. This issue is not new; as early as 2023, the media and bloggers warned about high prices, when an American blogger paid €3.90 for a small coffee with milk.

The criticism doesn't stop at the prices. The quality of the food on offer at the airport is also a frequent target of complaints. Sandwiches are described as unsightly and unappealing, croissants as a "flabby disaster", and burek as a "greasy regrettable mistake". Of particular concern are the reports of a rotten banana that was part of the "fresh" fruit offer. The drinks offer is also limited; customers report that sometimes there is no sparkling or white wine available, only one type of red, served in inappropriate glasses. The coffee at Brnik , which should at least be solid, is described as barely drinkable, prepared with "hopelessness".

A service that ruins reputation

The third pillar of negative experiences is service. Staff are repeatedly described as extremely unfriendly and arrogant. Greetings such as "What do you want?" and responses to requests for table clearing, asking guests to find a clean table themselves, indicate a serious problem with customer service. Passengers also complain about the extremely slowness, where despite five employees at the counter, they wait up to an hour, almost missing their flight. This chaos and the feeling that they are just a nuisance to the staff ruins the entire experience and causes additional stress before the trip. Requests for a tray are rejected with disdain, which only deepens the feeling of discomfort.

Bad last impression of Slovenia

Perhaps the most important aspect of the whole issue is the role played by this restaurant . For many tourists, this is the last stop before leaving the country. The experience at "All yours" thus becomes their last impression of Slovenia. A negative experience, marked by extortionate prices, bad food and unfriendly staff, casts a bad light on the entire country and its hospitality. Instead of promoting Slovenian cuisine and hospitality, this place creates an image of an exploitative and unfriendly environment. This is a great shame for a major international window to the world, such as Ljubljana Airport .

What about the positive sides?

Finding positive aspects is a difficult task. The only advantage of the "All yours" bar is its existence and location. It offers passengers the opportunity to buy food and drinks before their flight, which is a basic need at any airport. However, the implementation of this basic service is so flawed that this only advantage almost loses its meaning. The concept, which is supposed to be a "shelter for travelers", turns out to be a source of frustration in practice.

• High prices: Feeling exploited due to prices that exceed normal airport standards.
• Poor quality: Unsatisfactory quality of food and drinks, from unappetizing sandwiches to rotten fruit.
• Unprofessional service: Unfriendly and slow staff, showing a lack of basic service culture.
• Bad impression: The restaurant leaves an extremely bad last impression of Slovenia among foreign tourists.

The bottom line for travelers departing from Brnik is simple: be prepared. Many restaurant reviews like this one suggest that it is wise to eat and drink before arriving at the airport, or at least before going through security, if possible. "All yours" is an example of how a monopoly position without proper oversight and quality standards can lead to systematic customer disappointment and damage the reputation of an entire destination.